Shipping policy

Where we deliver
We currently deliver to addresses in the United Kingdom only.

Made to order
Every Crew Log is printed to order by our UK print partner. Please allow 3–7 working days for printing and dispatch.

Delivery times and costs
Delivery options and costs are shown at checkout before you pay. Once dispatched, Royal Mail 2nd Class usually arrives within 2–3 working days. Tracked options, where available, will show their estimated delivery time at checkout.

Free UK delivery
Orders over £29 qualify for free UK delivery, applied automatically at checkout.

Tracking
If you choose a tracked service, you'll receive your tracking details by email once your order has been dispatched.

Late or missing orders
If your order hasn't arrived within 10 working days of dispatch, please contact us at northwingcrew@gmail.com and we'll put it right.

Damaged items
If your Crew Log arrives damaged or with a printing fault, email us within 14 days of delivery with your order number and a photo, and we'll send you a replacement.

Delivery address
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an incorrect address provided at checkout.